Payments & Refunds

PAYMENTS & REFUNDS POLICY

1. This is Mamahood FZCO’s policy for Payments (“Policy”). This policy applies only to activities Mamahood FZCO’s (“Company”) engages in on its mobile application Mamahood applications (“Site”). Any products or services that a user requests on our Site are referred to as “Service(s)”.
2. MODES OF PAYMENT
   1. The Site accepts payment by Visa or Mastercard debit and credit cards for its products and services. Services booked via the Site are also governed by the terms and conditions of respective merchant service providers.
3. PAYING FOR SERVICES
4. PAYMENT DEDUCTION
   1. Users are charged prior to availing the service provided by one of our Service Providers.
5. MULTI-CURRENCY PRICED TRANSACTION
   1. The displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt. Where VAT or optional extras apply, the transaction amount will be shown to the user as “Total to pay”.
6. PAYMENT CONFIRMATION
   1. The Site user will receive the payment confirmation by email on the email address given at the time of order, through a notification sent in an app, or both. The confirmation will be sent after the payment has been processed as soon as practically possible.
7. PAYMENT REFUNDS
   1. Should the Company, based on the delivery confirmation of our Service Providers, charge a user whereas the service was in fact, not delivered, the Company will refund the full amount to the user. It is the User’s responsibility to bring such cases to the Company’s attention by emailing team@mamahood.app within 24 hours of the expected service time.
      Refunds will be made as credits onto the original mode of payment, as may be deemed appropriate by the Company
8. ADMINISTRATIVE CHARGES
   1. Users who book services on the Site can manage their Services through the mobile apps. It is possible to change the dates, time, or specific requirements of any given service provided it is done so reasonably in advance before the start of the booked service.
      Failure to provide sufficient notice when canceling or changing services may result in administrative fees being charged to the user.
      By booking the services on the Site, you agree to abide by these policies and agree to pay any applicable charges.